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Employee Resistance to Organizational Change
©2010 Albert F. Bolognese, Ed. D.
Winthrop University
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Introduction
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Resistance is an inevitable response to any major change. Individuals naturally rush to defend the status quo if they feel their security or status are threatened. Folger & Skarlicki (1999) claim that "organizational change can generate skepticism and resistance in employees, making it sometimes difficult or impossible to implement organizational improvements" (p. 25).
If management does not understand, accept and make an effort to work with resistance, it can undermine even the most well-intentioned and well-conceived change efforts. Coetsee (1999) states "any management's ability to achieve maximum benefits from change depends in part of how effectively they create and maintain a climate that minimizes resistant behavior and encourages acceptance and support" (p. 205).
Resistance Defined
In order to understand the concept of employee resistance, it is critical to define what is meant by the term resistance. Alvin Zander (1950) an early researcher on the subject, defined resistance to change as ...
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This investigation stresses that change usually involves an individual's psyche, so there are no concrete textbook answers and solutions to the problem. Since each individual is different, their perceptions and reasons for resisting are also different. As a result, researchers and scholars can theorize on how to lessen or remove employee resistance to change, but in the final analysis the only way to do so effectively is ...
References
Bridges, W. (1991). Managing transitions: making the most of change. Reading, MA: Wesley Publishing Company.
Coetsee, L. (Summer, 1999). From resistance to commitment. Public Administration Quarterly, 204-222.
de Jager, P. (2001, May/Jun). Resistance to change: a new view of an old problem. The Futurist, 24-27.
Dent, E. & Goldberg, S. (1999, March). Challenging "resistance to change." Journal of Applied Behavioral Science 25-41.
Folger, R. & Skarlicki, D. (1999). Unfairness and resistance to change: hardship as mistreatment, Journal of Organizational Change Management, 35-50.
Hultman, K. ...
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